{"id":3794,"date":"2021-05-14T09:04:21","date_gmt":"2021-05-14T09:04:21","guid":{"rendered":"https:\/\/www.aldusltd.co.uk\/skundu-teikimo-tvarka\/"},"modified":"2023-11-26T13:35:51","modified_gmt":"2023-11-26T13:35:51","slug":"skundu-teikimo-tvarka","status":"publish","type":"page","link":"https:\/\/www.aldusltd.co.uk\/lt\/skundu-teikimo-tvarka\/","title":{"rendered":"Skund\u0173 teikimo tvarka"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column css=&#8221;.vc_custom_1630688013712{margin-bottom: 15px !important;}&#8221;][vc_custom_heading source=&#8221;post_title&#8221; font_container=&#8221;tag:h2|text_align:center&#8221; google_fonts=&#8221;font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:700%20bold%20regular%3A700%3Anormal&#8221;][\/vc_column][vc_column][vc_column_text]Visada norime Jums suteikti geriausiai \u012fmanom\u0105 aptarnavim\u0105. Ta\u010diau jeigu susir\u016bpinote aptarnavimo kokybe galite mums apie tai prane\u0161ti bet kuriuo metu.<br \/>\nVis\u0173 pirma mums pad\u0117tum\u0117te jei kontaktuotum\u0117te asmen\u012f tiesiogiai tvarkant\u012f J\u016bs\u0173 byl\u0105, kuris padarys visk\u0105 kas \u012fmanoma, kad i\u0161sprest\u0173 i\u0161kilusias problemas. Jei norite pateikti formal\u0173 skund\u0105 turite perkskaityti skund\u0173 teikimo tvark\u0105 apa\u010dioje. Skundo pateikimas ne\u012ftakoja J\u016bs\u0173 bylos tvarkymo.<\/p>\n<p><strong>Skundai<\/strong><\/p>\n<p>Garantuojame auk\u0161t\u0105 aptarnavimo kokyb\u0119. Jei ka\u017ekas nepasiseka, mums reikia, kad apie tai prane\u0161tum\u0117te. Tai mums pad\u0117s gerinti aptarnavimo standartus.<\/p>\n<p><strong>Kas nutinka jei esate nepatenkintas aptarnavimo kokybe?<\/strong><\/p>\n<p>Jei estate nepatenkintas aptarnavimo kokybe vis\u0173 pirma pra\u0161ome tai susieti su konkre\u010diu atsakingu darbuotoju. Jei to padaryti negalite, kontaktuokite asmen\u012f atsaking\u0105 u\u017e vis\u0105 darb\u0105. Tai yra Office Supervisor.<\/p>\n<p>Jei jau\u010diate kad negalite kalb\u0117tis su Juo ar Jais ar nesate patenkinti J\u0173 atsakymu turite kontaktuoti Aldus Ltd Office Manager i\u0161d\u0117stydami skundo detales.<\/p>\n<p>Aldus Ltd, Forest House Business Centre, 8 Gainsborough Road, London, E11 1HT.<br \/>\nTel: 020 8558 6148<br \/>\ninfo@aldusltd.co.uk<\/p>\n<p><strong>Vidinis patikrinimas<\/strong><\/p>\n<p>Suorganizuosime, kad J\u016bs\u0173 skundas b\u016bt\u0173 i\u0161tirtas pagal tvark\u0105 nurodyt\u0105 apa\u010dioje.<br \/>\nPer penkias darbo dienas J\u016bs gausite patvirtinim\u0105 nurodant\u012f asmen\u012f tiriant\u012f J\u016bs\u0173 skund\u0105. Paprastai tai yra \u017emogus susij\u0119s su J\u016bs\u0173 byla. Mes pilnai i\u0161tirsime skund\u0105 ir atsakysime Jums per 28 dienas nuo patvirtinimo datos. \u012e tyrim\u0105 \u012feina J\u016bs\u0173 bylos per\u017ei\u016bra pateikto skundo \u0161viesoje. Jei reikalinga, pasikviesime Jus \u012f susitikim\u0105, kad aptarti J\u016bs\u0173 i\u0161vardintus nusiskundimus. Tyrimo pabaigoje Jums atsi\u0173sime detal\u0173 atsakym\u0105 patvirtinant\u012f viso skundo tyrimo i\u0161dav\u0105.<br \/>\nJei d\u0117l koki\u0173 nors prie\u017eas\u010di\u0173 negalime i\u0161tirti skundo, per 28 dienas Jus sukontaktuosime, paai\u0161kinsime kod\u0117l ir prane\u0161ime dat\u0105 iki kurios viliam\u0117s pateikti atsakym\u0105.<\/p>\n<p><strong>Vidaus tyrimas<\/strong><\/p>\n<p>Jei esate nepatenkintas skundo nagrin\u0117jimo rezultatais galite pareikalauti vidaus tyrimo susisiekdami su Office Manager arba Ombudsman Association.<br \/>\nJei norite vidaus tyrimo, parai\u0161k\u0105 turite padaryti per 14 dien\u0173 nuo skundo i\u0161nagrin\u0117jimo ir paai\u0161kinti kod\u0117l manote, kad pirminis sprendimas yra Jums netinkamas.<br \/>\nAtsi\u0173sime lai\u0161k\u0105 patvirtinant\u012f J\u016bs\u0173 pageidavim\u0105 vidaus tyrimui. Siekiame baigti patikrinim\u0105 per 28 dienas nuo patvirtinimo datos.<\/p>\n<p><strong>Kas gali sk\u0173stis?<\/strong><\/p>\n<p>Dauguma skund\u0173 ateina i\u0161 klient\u0173. Ta\u010diau kiti, \u012fskaitant naudos gav\u0117jus, tre\u010dias \u0161alis ir kitus specialistus taip pat gali sk\u0173stis.<\/p>\n<p><strong>Ar reikia mok\u0117ti?<\/strong><\/p>\n<p>Jums nereik\u0117s mok\u0117ti u\u017e skundo tyrim\u0105.<\/p>\n<p><strong>Kokio sprendimo galiu tik\u0117tis?<\/strong><\/p>\n<p>Jei nustatysime blog\u0105 aptarnavimo kokyb\u0119 Jums suteiksime:<\/p>\n<p>\u2022 atsipra\u0161ym\u0105<br \/>\n\u2022 patirtos \u017ealos kompensacij\u0105<br \/>\n\u2022 kompensacij\u0105 u\u017e patirtus nepatogumus ir stres\u0105<br \/>\n\u2022 dalyk\u0173 sutvarkym\u0105<br \/>\n\u2022 nuolaid\u0105 teikiamai paslaugai<\/p>\n<p>Jei nustatysime, kad blogo aptarnavimo nebuvo, pateiksime i\u0161sam\u0173 paai\u0161kinim\u0105, kod\u0117l pri\u0117jome tokios i\u0161vados.<\/p>\n<p>Jei ir toliau nesutinkate su m\u016bs\u0173 skundo nagrin\u0117jimo tvarka galite kreiptis \u012f Ombudsman Association.<\/p>\n<p><strong>Kas yra Ombudsman Association?<\/strong><\/p>\n<p>The Ombudsman Association egzistuoja tam, kad nagrin\u0117t\u0173 pilie\u010di\u0173 ir vartotoj\u0173 skundus apie daugum\u0105 vie\u0161\u0173 organizacij\u0173 ir kai kurias paslaugas teikian\u010dias \u012fmones priva\u010diame sektoriuje.<\/p>\n<p>The Ombudsman Association skund\u0105 galite pateikti:<\/p>\n<p>Ombudsman Association<br \/>\nPO Box 343<br \/>\nCarshalton<br \/>\nSM5 9BX<br \/>\nUK<\/p>\n<p>www.ombudsmanassociation.org[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column css=&#8221;.vc_custom_1630688013712{margin-bottom: 15px !important;}&#8221;][vc_custom_heading source=&#8221;post_title&#8221; font_container=&#8221;tag:h2|text_align:center&#8221; google_fonts=&#8221;font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:700%20bold%20regular%3A700%3Anormal&#8221;][\/vc_column][vc_column][vc_column_text]Visada norime Jums suteikti geriausiai \u012fmanom\u0105 aptarnavim\u0105. Ta\u010diau jeigu susir\u016bpinote aptarnavimo kokybe galite mums apie tai prane\u0161ti bet kuriuo metu. Vis\u0173 pirma mums pad\u0117tum\u0117te jei kontaktuotum\u0117te asmen\u012f tiesiogiai tvarkant\u012f J\u016bs\u0173 byl\u0105, kuris padarys visk\u0105 kas \u012fmanoma, kad i\u0161sprest\u0173 i\u0161kilusias problemas. Jei norite pateikti formal\u0173 skund\u0105 turite perkskaityti skund\u0173 teikimo&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"custom-page.php","meta":{"footnotes":""},"class_list":{"0":"post-3794","1":"page","2":"type-page","3":"status-publish","4":"hentry","5":"","6":"nt-default-format-box","8":" nt-post-class "},"_links":{"self":[{"href":"https:\/\/www.aldusltd.co.uk\/lt\/wp-json\/wp\/v2\/pages\/3794","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.aldusltd.co.uk\/lt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.aldusltd.co.uk\/lt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.aldusltd.co.uk\/lt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.aldusltd.co.uk\/lt\/wp-json\/wp\/v2\/comments?post=3794"}],"version-history":[{"count":3,"href":"https:\/\/www.aldusltd.co.uk\/lt\/wp-json\/wp\/v2\/pages\/3794\/revisions"}],"predecessor-version":[{"id":3883,"href":"https:\/\/www.aldusltd.co.uk\/lt\/wp-json\/wp\/v2\/pages\/3794\/revisions\/3883"}],"wp:attachment":[{"href":"https:\/\/www.aldusltd.co.uk\/lt\/wp-json\/wp\/v2\/media?parent=3794"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}